Back | Guide to Volopa
Keeping your money safe is our number one priority. We are fully authorized by the FCA (FCA No. 554549) to carry out Payment Services under the Payment Services Regulation 2017 and regulated by HMRC (Firm No. 12640168) as a Money Transmitter.
Data encryption: We use data encryption to ensure that your information and money are secure.
Transaction monitoring: We have multiple tools in place that monitor transactions to identify suspicious activities on your account.
Highly secure app and website: The Volopa app and website have been built to the highest standards. The app has added security using biometric ID.
Our terms and conditions outline the agreement between us and yourself for the use of the Volopa Mastercard.
You can find our full terms and conditions here.
We take great care in the way that we manage and use your personal data. Your data is always kept secure and handled in compliance with the General Data Protection Regulation (GDPR).
You can find our full privacy policy here.
The Volopa Mastercard is a multi-currency prepaid payment card. A prepaid card is not linked to a bank account and you can only spend money that you have already loaded onto the card providing you with an increased level of control over your expenses. Your Volopa Mastercard can hold and spend in up to 14 local currencies. All currency is converted on the card at the market exchange rate without incurring hidden fees. When spending abroad at a merchant that accepts Mastercard or withdrawing cash from an ATM, the card reader will automatically detect that you have the local currency on the card and take payment in that currency for the value of the transaction. You will not incur foreign transaction charges typically associated with using a debit or credit card abroad, however the local ATM may charge you for the transaction. It’s like having 14 local cards in your wallet! You can also use your Volopa Mastercard to spend in any other currency as long as you have the base currency on the card.
Our Customer Support team is here to help Monday to Friday, from 9am to 5pm GMT.
You can get in touch on 0333 400 1287 or email support@volopa.com
Back | Getting Started
Applying for a Volopa card is simple, free and typically takes less than 5 minutes for most applicants.
You will need to download the Volopa app and complete the registration process.
During the application process, we will ask you to provide standard personal details (your name, date of birth and address) and contact information (your mobile number and email address).
We will also need to verify your identity, in order to protect you against financial crime and ensure that it is really you who is applying for the card. This will only take a minute or two and you will only need to do this once.
In order to verify your identity you will need:
- Your Passport, Full Driving License or Resident’s Permit (and associated passport) to hand
- To take a selfie using your phone
Please note that we do not accept Provisional Driving Licenses as a form of ID.
No – we will not carry out any credit checks on you when applying for a Volopa card as we do not provide a credit service.
Typically your card will be delivered to the address you provided within your application within 3-5 working days after a successful application.
You can activate your card using the Volopa app or by logging into your Volopa online account. Within the ‘Action’ menu, select ‘Activate Card’ and confirm by tapping the ‘Activate Card’ button. Your card will be activated instantly.
You can see your card PIN at any time in the Volopa app. Within the ‘Action’ menu, select ‘Card Controls’ and tap ‘Show PIN’. To keep you secure, we will request that you authenticate using your biometric ID or 6-digit passcode before we display your PIN. Repeat the steps above should you want to see your PIN again.
You can also see your PIN by logging into your Volopa online account.
You can change your PIN at any ATM machine that provides this service. You will be asked to enter your existing PIN and to select a new PIN. Please choose a PIN that can’t be easily guessed by anyone else – E.g. don’t use 1111, 1234 or your date or birth.
Yes. You can make contactless payments at any merchant terminal which accepts this at home and abroad.
The base currency on your card is the currency in which you are able to top-up your card. This is typically your home currency. Your base currency is identified on the back of your card.
Back | My Account
You can check your balance, view previous transactions and manage your Volopa card account within the Volopa app or by logging into your online account.
You can have up to five additional Volopa cards on your account. Additional cardholders must be a minimum of 8 years old. If you would like to apply for an additional card please contact us by e-mail at support@volopa.com or call our customer support team on +44 (0)333 400 1287, Mon – Fri, 09:00 to 17:00 UK.
Yes, it’s your money. Simply e-mail support@volopa.com or call our customer support team and funds will be returned to the card that you used to load your Volopa card.
You can update your email address and mobile number at any time in the Volopa app or in your online account.
The security of your account is of the upmost importance to us, so if you need to make any changes to your name or address, please email support@volopa.com with the following:
- In the event of a change of your first and/or last name, evidence of this change, such as a marriage certificate; or deed poll confirmation, together with a copy of your new ID document.
- In the event of a change of your address, new proof of address information dated in the last 90 days, such as Bank statement; Council tax bill; or Utility bill.
You can temporarily freeze and unfreeze your card using the Volopa app. Freezing your card will prevent any transactions from being made on the card while the card remains frozen. You can unfreeze the card at any time if you want to continue using this.
Within the ‘Action’ menu, select ‘Card Controls’ and tap ‘Freeze Card’. Your card will be instantly blocked. You can unblock your card at any time by taping on ‘Unfreeze Card’.
You can also report your card as lost or stolen which will permanently block the card and a replacement card can be sent out to you.
You can update your Volopa account password at any time in the Volopa app. In the app, go to the ‘Settings’ tab, tap on ‘Change Password’ and follow the on-screen instructions.
You can also change your password by logging into your Volopa online account.
When logging into the app or online account, click the ‘Forgot Password’ link and follow the instructions to select a new password. You will need to provide the email address registered on your Volopa account and we will send you instructions on how to update your password.
You can update your Volopa app passcode at any time. In the app, go to the ‘Settings’ tab and tap on ‘Change Passcode’.
When asked for your 6-digit passcode, tap on the ‘Change Passcode’ link below and follow the on-screen instructions. You will need to confirm your account password in order to change your 6-digit passcode.
Back | My Transactions
Top-up your card instantly in your base currency using your debit card via the Volopa app or by logging into your online account. Within the ‘Action’ menu, select ‘Top Up Card’. You will only have to register your debit card once and your details will be securely stored should you wish to top-up again. You can top-up your card 24/7 and your funds will appear instantly on your card balance.
There is no minimum top-up amount.
Funds appear instantly on your card balance.
No, you can only use a debit card in your name, registered at your address, to top up your Volopa card.
You can convert instantly between currencies on your card 24/7 using the Volopa app or your online account. Within the ‘Action’ menu, select ‘Exchange Currency’. Select the currency and amount that you would like to convert. We will show you the exchange rate and amount of currency that you would be selling and buying before you accept the transaction. The new currency will appear instantly on your card ready to use.
You can transfer money instantly to any other Volopa cardholder using the app or online account. Within the ‘Action’ menu, select ‘Transfer Funds’. You will be asked to provide the last 4 digits of their Volopa card and last 4 letters of their embossed last name to complete the transfer. You can also transfer money to any other additional card within your account.
You can hold and spend in up to 14 local currencies on your Volopa card. You can also use your Volopa Mastercard to spend in any other currency as long as you have the base currency on the card.
You can use the Volopa card anywhere that accepts Mastercard.
Back | My Cashback
Simply use your Volopa Mastercard at any participating retailer when an offer is active. You can explore cashback offers when these are active within the ‘Lifestyle’ section of the Volopa app or your online account. There are no vouchers or promo codes, and you don’t need to notify the retailer in order to get your cashback. We will send you an app notification to confirm your cashback once you have made payment.
You can see all available cashback offers within the ‘Lifestyle’ section of your Volopa app or online account. Tap on individual offers for more details.
To view your previous cashback transactions, go to the ‘Lifestyle’ section of your Volopa app or online account and select ‘History’.
You will be able to see all cashback transactions including those that have been paid out on the card and those which are due to be paid including the date on which these are due.
Cashback is usually paid out on Fridays. If this falls on a Bank Holiday, you will receive your cashback in the following week. You will be able to see your paid cashback under ‘History’ within the ‘Lifestyle’ section of your Volopa app and online account as well as a credit on your card within your transactions in the ‘Card Management’ section.
If you are missing a cashback transaction then please report this to us using the Volopa app. You can do this by going to the offer for which you are missing cashback and clicking on the ‘Missing Cashback’ button. You will be asked to provide the date and approximate time of the transaction. We will investigate the missing cashback and get in touch with you typically within up to 2 working days.
Back | Our Fees and Limits
The Volopa Mastercard comes with the following fees:
- 1% to transfer from one currency to another.
- ATM withdrawals in GBP are charged at 1% of the withdrawal amount with a minimum charge of £2. ATM withdrawals in any other currency are charged at £2.
There are no set up, top up or monthly fees.
The limits on your card may differ depending on the type of card you have.
Our standard limits on the Volopa Mastercard are:
Card Top Up | Point of Sale Spend (POS) | ATM Withdrawals | |
---|---|---|---|
Max per Year | £ 15,000 | £ 15,000 | £ 15,000 |
Max per day | £ 5,000 | £ 3,000 | £ 500 |
If these limits do not meet your needs, please call us to discuss alternative cards available.